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At Ghostek, your satisfaction is our business. We want your experience to be 100% positive and we work hard to provide flawless products and services. In the (rare) event your purchase does not meet expectation, we want to answer the important questions for you about our return and exchange policies.
Need to return an item?
We have a 30 day policy. Once 30 days have elapsed since your purchase, we can no longer offer you a refund or an exchange. This is why we encourage our customers to let us know if they are dissatisfied with their purchase as soon as possible, so we never have to say “no” to you.
If you choose to return an item within 30 days of your purchase, the item must be in the same condition that you received it in, unused and in its original packaging. You must also send us your receipt or proof of purchase. Please do not send your purchase directly back to the manufacturer. We will handle that.
Need to refund a purchase?
To receive a refund of your purchase, we must first receive and inspect the item you wish to return. The Ghostek staff will notify you via email when we have received your return and when we’ve determined whether or not your refund is approved. If you are approved for a refund, a credit will automatically be applied to your credit card or original method of payment within 14 days.
If you don’t receive your refund?
If you have received notification that your refund is approved but have not received your refund yet, first double check your bank account again. If it isn’t there, contact your credit card company as it may take some time before your refund is officially posted. If your credit card company still hasn’t received the refund, contact your bank as refunds sometimes get held up in processing. If none of these previous steps yield results, please contact us at firstname.lastname@example.org so that we can ensure you receive your refund.
Do you refund sale items?
We can only refund regular priced items. Sale items cannot be refunded.
Need to exchange an item?
We only replace items that are defective or damaged. If your purchase is damaged or broken upon receiving it, please send us an email at email@example.com and send your item to:
140 58th Street, Bldg. B, Unit 2G
Brooklyn, NY USA 11220.
What if I’m sending or receiving a Ghostek piece as a gift?
To ensure your friend or family member can receive store credit for their returned gift item, be sure to mark your purchase as a “gift” when you place your order. Then when the gift is returned, you will be sent a gift certificate that they can use to find the piece of their dreams.
If you were given a gift you wish to return and it wasn’t marked a “gift” at the time of purchase, the refund will be sent to the gift giver and they will be notified of your return.
Where and how do I ship my return?
Please ship all of your returned products to:
140 58th Street, Bldg. B, Unit 2G
Brooklyn NY USA 11220.
You will be responsible for the shipping costs of the item. If you receive a refund, the cost of your return shipping will be deducted from your refund. If you are expecting to exchange the item you are returning, the time it may take for you to receive your new item may vary depending on where you live. Please consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.